 |
|||||||||
|
|
|
They are on the clock for you, 24/7
Mark it down as another first for CIGNA: Cigna has extended their customer service hours to 24/7 – 24 hours a day, seven days a week for their individual customers and health care professionals. What’s more, this extended service will be available to those of you who are covered by CIGNA – which means you and your families will be able to take advantage of this beginning July 24, 2009 when you call customer service at 1.888.992.4462. Cigna is the first among their competitors to offer this expanded service, their service availability expansions begun earlier this year. It is inclusive of their core medical, dental, and pharmacy plans. Why are they doing this? It’s simple: The individuals they serve – including you – need them around the clock. It’s not enough to offer customer service just during core business hours, holidays, and Saturdays. People have questions at all hours for a variety of reasons: • They may be traveling in a different time zone, and have a question while on the road. • They may not have any privacy during their workday, and need to call from their home. • They may work a non-standard work shift, and only have time to call during the overnight hours. • They may be busy during the day with family, work, or school obligations, and only have down time during the evening or overnight hours to call.
The feedback Cigna has received from customers and doctors who have called them during their limited 24/7 pilot in recent weeks has been outstanding. People are delighted to get a live customer service associate throughout the day and night. Cigna is stepping up their service at a time when the economy is down and people are in most need. For more info, read this news release. The release also announced plans for service representatives to begin monitoring social networking sites like Twitter for opportunities to proactively outreach to CIGNA customers who may have questions or concerns about their benefits as expressed on these sites. Listening to their customers . . . Putting them first . . . Being available when you need them . . . These are the traits of a company truly focused on its customers. This is what CIGNA is all about.
|
|
|
|
©2001, 2002 Equity League Pension and Health Funds This site does not change or otherwise interpret the official Plan documents. To the extent that any of the information contained in this website is inconsistent with the official Plan documents (which, of course, includes the Trustees' rights to amend or modify the Plans at any time), the plan documents will govern in all cases. No official (other than the Trustees) has any authority to interpret the Plans, or other official Plan documents, or to make any promises to you about them. Terms of Use | Privacy Policy |