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Speak to a Real Doctor Anytime, Anywhere, Through Telemedicine

Speak to a Real Doctor Anytime, Anywhere, Through Telemedicine

You’re feeling very hot and achy. “Am I getting the flu?”, you worry. But it’s late Saturday night, or you are “on the road”, with your regular doctor nowhere in sight. What if you could speak to a doctor, maybe even videoconference with her, right now? Wouldn’t you prefer that instead of looking for a doc-in-a-box, an urgent care center — or sitting in an ER for hours? Well now you can talk to a doctor 24/7/365, a doctor who can actually prescribe medicines or other treatments for you, and help you decide if further diagnosis and/or treatment is advisable. How? Through the Health Fund’s new pilot Telemedicine program — MDLIVE, offered through CIGNA. This new service not only offers unparalleled convenience in accessing medical help, but its only cost to you is the $25 copay you normally pay for a visit to a network physician’s office.

Am I really talking with a doctor when I call MDLIVE?

Yes, only board certified primary care physicians and pediatricians participate in the MDLIVE network. They are selected through a credentialing process that is similar to the one used by CIGNA for developing and maintaining its physician networks.

What services are available via telemedicine?

MDLIVE offers 24/7/365 access to consultations with board-certified primary-care physicians and pediatricians. You can communicate with the doctor via secure online videoconferencing, phone, or secure e-mail. And you are only responsible for the copayment — the same as for any in-network doctor visit. Whether you are home, at work, or traveling — or if you simply want quick and convenient access to a doctor — telemedicine will soon become an option you may want to consider.

When should I use MDLIVE, and what can be treated?

If you have an urgent, but non-emergency situation, MDLIVE could save you a visit to an urgent care center or your doctor’s office. But remember: in the event of an emergency, always visit the nearest emergency room or call 911. MDLIVE services are also ideal if you need advice or treatment for common illnesses and conditions, including (but not limited to):

General Health

  • Acne
  • Allergies
  • Constipation
  • Cough
  • Diarrhea
  • Ear Problems
  • Fever
  • Flu
  • Headache
  • Insect Bites
  • Nausea
  • Pink Eye
  • Rash
  • Respiratory Problems
  • Sore Throats
  • Urinary problems/UTI
  • Vaginitis
  • Vomiting

Pediatric Care 

  • Cold or Flu
  • Constipation
  • Ear Infection
  • Nausea
  • Pink Eye
  • Vomiting

When should I NOT use MDLIVE?

MDLIVE is not meant to replace your primary care physician. There are many situations in which you will want to see your regular doctor, in person. MDLIVE simply provides another option for fast, convenient care and for reliable medical advice. And, of course, in the event of an emergency, do not attempt to use MDLIVE. Go to the nearest emergency room, or call 911. MDLIVE’s telemedicine services are secure and confidential, and MDLIVE fully complies with applicable federal privacy regulations. To learn more, visit the Health section at From the main Health page, click “MDLIVE offered through Cigna: A doctor is always IN” to learn more about MDLIVE’s services.

There are a few limits on MDLIVE’s availability

You should know that there are a few states in which MDLIVE has restrictions on the services it can provide — because of state laws or regulations. If such limitations apply in your state, you will be informed of them when you call in to use the service. The rules of the state in which you receive your consultation are the ones that apply. Also, we regret that this service is not available to those who are enrolled in the Fund’s Medicare Supplemental program, or in an HMO.

How do I get started with MDLIVE?

To get started or to make an appointment after the effective date, simply call MDLIVE toll-free at (888) 726-3171 or visit During registration, you’ll need to complete a brief medical history and set up a payment mechanism for your copay (e.g., credit or debit card). Once you are registered, simply request a consultation and pay the copayment — online or by phone. Like other pilot programs, Equity-League Benefit Funds coverage of telemedicine services is subject to change or cancellation. If you have other questions about telemedicine services, please call MDLive at (888) 726-3171.