Contact Us

What you need to know

You can reach us in person or by phone or email. The Fund Office is open Monday through Friday, from 9:30 a.m. to 5:30 p.m. ET, except on holidays.

Phone us

Within New York City: (212) 869-9380
Toll-free outside New York City: (800) 344-5220

Fax us

Health: (212) 869-3323
Retirement: (212) 869-1824

Email us

To ensure that your email reaches the staff members who can best address your issue, please choose from the following email addresses below.1

Benefits-related questions, concerns or suggestions

Visit us

The Fund Office is located at the address below between 6th and 7th Avenues:
165 West 46th Street, Suite 812
New York, NY 10036-2582

Want to see your 401(k) balance?

Find it, plus investment options, by calling John Hancock Retirement Services or visiting their website.

Employer contributions and collections

1 We at the Equity-League Benefit Funds are very dedicated to maintaining your privacy, and a number of the laws the Funds are governed by require that we protect your privacy in very specific ways. For instance, according to the HIPAA (Health Insurance Portability and Accountability Act), the Fund may not transmit or access PHI (protected health information) insecurely. Due to federal privacy regulations, we cannot respond to a request via email if it contains members’ PHI. An example of PHI would be, “I will have the required number of weeks by the last week of July. What Benefit Period will I be able to use my health insurance?” When you have questions such as this one, you should either log on to our Self-Service Portal to see your eligibility status, or call or visit the Fund Office directly, so that we can provide you this information. If you have a general question that does not involve personal PHI and pertains to the overall requirements under the health plan, such as “Is there a deductible that must be satisfied for the prescription drug plan?,” we can answer those via email.