Spring Health: Mental Health and Substance Use Benefits
What you need to know
The Health Plan is partnering with Spring Health to ensure that you can easily get mental health support whenever and wherever you need it. Spring Health offers personalized, convenient care and resources to support you through any of life’s challenges. Services offered through Spring Health are available to all covered participants and their eligible covered dependents who have Cigna coverage. (Participants who have enrolled in any of the Fund’s HMO plans with Kaiser or who have enrolled in Medicare as their primary coverage are not eligible for the Spring Health benefit.)
Spring Health
We are proud to offer Spring Health as another important mental health and substance use resource for participants. The benefits will be effective February 1, 2025. Spring Health has a network of over 10,000 mental health providers. You can make appointments in days (not weeks or months).
You can still use Cigna to find providers for mental health and substance use care, as well.
Services offered through Spring Health are available to all covered participants and their eligible covered dependents who have Cigna coverage. (Participants who have enrolled in any of the Fund’s HMO plans with Kaiser or who have enrolled in Medicare as their primary coverage are not eligible for the Spring Health benefit.) This benefit will apply in the same manner for both Cigna Plans—Tiers 1 and 2.
When you need help from Spring Health, the first step is to complete an assessment that will only take a few minutes. Spring Health will then design a care plan that is customized for you. If you have questions, you can meet with a Care Navigator, a licensed clinician, who will ensure that you receive the best care for your needs. Your Care Navigator can also help you find providers who are licensed in states where you may be traveling.
Spring Health offers therapy, coaching, medication prescribing, family support, 24/7 crisis support, and more. The program includes a library of self-guided exercises that can help you manage stress, calm anxiety, beat burnout, improve sleep, and be more mindful.
Participants and/or dependents (ages 6 and older) get eight therapy sessions per year with no copayments for medication management, alcohol and substance use support, and more. Participants who are 18 or older can access advanced substance use support at in-network rates.
If you need more than eight sessions, your Cigna Plan’s Tier 1 or Tier 2 in-network copayments will apply. That means you will pay a $35 copayment per session for any sessions after your first eight.
In addition, participants and/or dependents (ages 13 and older) get eight coaching sessions per year with no copayments. If you need more than eight sessions, you will be responsible for paying for the cost of those sessions.
That means you can get a total of 16 free sessions—8 therapy sessions and 8 coaching sessions each year!
For questions or support, visit Spring Health’s website or call (855) 980-0380 (press 2 for 24/7 crisis support). Please note that this phone number will be active starting February 1, 2025.
Care provided by Spring Health is private and confidential. No information will be shared with the Plan without your written consent, except by court order or as provided by law.
Easy online access
Spring Health offers an easy-to-use website and a free app. You can use either to choose an experienced therapist you feel comfortable with, book appointments online, and get support when it’s convenient for you, either virtually or in person. While a few therapists will be suggested to you based on your assessment, you’ll also be able to filter your search by gender, ethnicity, and more. Therapy appointments are available evenings and weekends, and providers are available within two days. Unlike other mental health providers, Spring Health extensively vets its providers to ensure that they only use treatment methods directly proven to improve your well-being.
More Spring Health resources
If you have questions about the Spring Hill program, please take a look at these frequently asked questions.
You can also watch these two videos:
Learn more about Spring Health’s coaching program by reading the Coaching with Spring Health and How to Continue Coaching with Spring Health fliers.
Spring Health Contact Information
For questions around topics like billing, account issues or general questions/support, you can visit springhealth.com/support or call (855) 980-0380 to speak to a member of Spring Health’s care team.
You can use the following phone tree based on the level of support needed:
- Press 1 for support in Spanish
- Press 2 for crisis support (available 24 hours a day, 7 days a week)
- Press 3 for general questions/support (available Monday-Friday, 8:00am-11:00pm ET)